Question 1

How to create a wallet

Accepted Answer

Please follow these steps in order to create a wallet via email;

Visit https://wallet.venly.io/
Press "Create Account"
Select the social of your choice
You will receive a code via email, enter this code when asked to provide it
Choose a PIN and enter it twice (Here's a link with more info on a PIN code)

(!) Make sure to write this PIN down! It's very important to be able to access your account. If you lose it you will need to request a recovery PIN and this can take a few days since it's a manual process for our security team.

You are logged in
Press the type of wallet you prefer (e.g. click the ethereum logo if you want an ethereum wallet)
Press "Create new wallet"
Enter your PIN from step 5
Voilà, a wallet has been created

Question 2

I forgot my PIN

Accepted Answer

Venly recently transitioned to a non-custodial setup. If you've forgotten your PIN, please choose a category;

1. You forgot your PIN ${color}#ff3d3d the transition and hence weren't able to transition your wallet to the non-custodial setup

Our security team can provide a recovery pin to proceed with the transition. To receive one, please explicitly ask for a recovery pin in the support chat by completing this template;

| "I (your username) hereby as the owner of (your registered email), consent that I'm approving the recovery of my wallet's PIN codes by Venly's security team."

A recovery pin can take up to 48 hours since this is a manual process and this request is forwarded to our security team. After you've received the recovery PIN, you can proceed with the transition to a non-custodial setup via the link at the top of this article.

2. You forgot your PIN ${color}#ff3d3d you transitioned your wallet to the non-custodial setup

In this case you can generate a new PIN by yourself by using your Emergency Code that you've created during the wallet transition to a non custodial set up.

Log in to your wallet
Perform the transaction that prompts your PIN
Click on "Forgot PIN"
Enter your Emergency Code you've created during the transition of your wallet to the non-custodial set up
Choose a new PIN
Confirm

Question 3

How to find my wallet address and see my tokens

Accepted Answer

Login to your wallet

Select the blockchain and your wallet
The wallet address (or public key) can be seen in the right top corner of your screen, it can also be copied there by pressing the copy icon

| For more information about your wallet address or public key: https://www.gemini.com/cryptopedia/public-private-keys-cryptography | To see your tokens, just go to the tokens tab (coins icon)

Question 4

How to export a wallet?

Accepted Answer

To export your wallet

Select the wallet you want to export.
Go to advanced settings (Gear icon ⚙️, in the top right corner).
Scroll down to the section: Export Wallet
Choose a password to protect your export file (which is a password protected encrypted keystore)
Confirm the export with your PIN
Download as file

||| Please understand that when you export the private key of your wallet, you become responsible for the security and safety of your assets.

Question 5

How to change my PIN

Accepted Answer

To change your PIN follow these steps

Click the profile icon (right top corner)
Change Masterpin
Enter your newly requested PIN twice (The PIN you want to use in the future)
Enter your current PIN to confirm
Great success

Note: it is really important to keep this PIN safe and not lose it. Losing it means you won't be able to access your wallet until you receive a recovery PIN from the team. This can take some time since it's a manual process for security reasons. To request a recovery PIN please see this guide: https://help.venly.io/en/article/i-forgot-my-pin-1hgc4ej/

Question 6

How to see my tokens in my wallet

Accepted Answer

New tokens are being created everyday, therefore it is possible that a certain token is not visible in your wallet. To add a token to our wallet please contact support.

Provide the following:

Token contract address
Token Tag (typically 3 - … characters like $ETH or $MATIC)
Your wallet address
The blockchain this token lives on

Adding a new token can take up to 24hrs.

Thank you!

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