Question 1

How to create a wallet

Accepted Answer

Please follow these steps in order to create a wallet via email;

Visit https://wallet.venly.io/
Press "Create Account"
Enter email address and choose a password
You will receive a code via email, enter this code when asked to provide it
Choose a PIN and enter it twice (Here's a link with more info on a PIN code)

(!) Make sure to write this PIN down! It's very important to be able to access your account. If you lose it you will need to request a recovery PIN and this can take a few days since it's a manual process for our security team.

You are logged in
Press the type of wallet you prefer (e.g. click the ethereum logo if you want an ethereum wallet)
Press "Create new wallet"
Enter your PIN from step 5
Voilà, a wallet has been created

Question 2

I forgot my PIN

Accepted Answer

Our security team can provide a recovery pin so you can manage your wallet again. To receive one, please explicitly ask for a recovery pin in the support chat and our support team will keep you updated.

A recovery pin can take up to 48 hours since this is a manual process and this request is forwarded to our security team.

After you've received the recovery PIN, you can use it for any transaction that requires a PIN. However, it is strongly advised to change it to one of your own choosing. Your PIN can be changed per this guide.

Question 3

How to find my wallet address and see my tokens

Accepted Answer

Login to your wallet

Select the blockchain and your wallet
The wallet address (or public key) can be seen in the right top corner of your screen, it can also be copied there by pressing the copy icon

| For more information about your wallet address or public key: https://www.gemini.com/cryptopedia/public-private-keys-cryptography | To see your tokens, just go to the tokens tab (coins icon)

Question 4

How to change my PIN

Accepted Answer

To change your PIN follow these steps

Click the profile icon (right top corner)
Change Masterpin
Enter your newly requested PIN twice (The PIN you want to use in the future)
Enter your recovery PIN to confirm
Great success

Note: it is really important to keep this PIN safe and not lose it. Losing it means you won't be able to access your wallet until you receive a recovery PIN from the team. This can take some time since it's a manual process for security reasons. To request a recovery PIN please see this guide: https://help.venly.io/en/article/i-forgot-my-pin-1hgc4ej/

Question 5

What is a PIN

Accepted Answer

A PIN is a 4-6 digit code you set to secure your wallet. You’ve set this PIN at the moment you created the wallet. Your personal pin is required to perform any kind of transaction with your wallet.

||| Please note that if you lose or forget your PIN, you will not be able to perform transactions on your wallet (e.g. access your funds or assets stored in your wallet, export your private keys, …)

At any time you can change your pin via this guide.
If you've forgotten your PIN, please see this guide.

Question 6

How to see my tokens in my wallet

Accepted Answer

New tokens are being created everyday, therefore it is possible that a certain token is not visible in your wallet. To add a token to our wallet please contact support.

Provide the following:

Token contract address
Token Tag (typically 3 - … characters like $ETH or $MATIC)
Your wallet address
The blockchain this token lives on

Adding a new token can take up to 24hrs.

Thank you!

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