I forgot my PIN
Our security team can provide a recovery pin so you can manage your wallet again. To receive one, please explicitly ask for a recovery pin in the support chat by completing this template;
"I (your username) hereby as the owner of (your registered email), consent that I'm approving the recovery of my wallet's PIN codes by Venly's security team."
A recovery pin can take up to 48 hours since this is a manual process and this request is forwarded to our security team.
After you've received the recovery PIN, you can use it for any transaction that requires a PIN. However, it is strongly advised to change it to one of your own choosing. Your PIN can be changed per this guide.
"I (your username) hereby as the owner of (your registered email), consent that I'm approving the recovery of my wallet's PIN codes by Venly's security team."
A recovery pin can take up to 48 hours since this is a manual process and this request is forwarded to our security team.
After you've received the recovery PIN, you can use it for any transaction that requires a PIN. However, it is strongly advised to change it to one of your own choosing. Your PIN can be changed per this guide.
Updated on: 31/10/2022
Thank you!