Our security team can provide a recovery pin so you can manage your wallet again. To receive one, please explicitly ask for a recovery pin in the support chat by completing this template;

"I (your username) hereby as the owner of (your registered email), consent that I'm approving the recovery of my wallet's PIN codes by Venly's security team."

A recovery pin can take up to 48 hours since this is a manual process and this request is forwarded to our security team.

After you've received the recovery PIN, you can use it for any transaction that requires a PIN. However, it is strongly advised to change it to one of your own choosing. Your PIN can be changed per this guide.
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