• I forgot my PIN

  Our security team can provide a recovery pin so you can manage your wallet again. To receive one, please explicitly ask for a recovery pin in the support chat by completing this template; A recovery pin can take up to 48 hours since this is a manual process and this request is forwarded to our security team. After you've receivedPopular

• How to change my PIN

  To change your PIN follow these steps Click the profile icon (right top corner) Change Masterpin Enter your newly requested PIN twice (The PIN you want to use in the future) Enter your recovery PIN to confirm Great success Note: it is really important to keep this PIN safe and not lose it. Losing it means you won't be able to access your wallet until you receive a recovery PIN from the team. This can take some time since it's a manual process for security reasons. To request a recovePopular

• Max PIN exceeded

  To protect our users, there is a maximum number of times a wrong pin can be entered before your account gets locked. If you have forgotten your PIN then please see this guide If you still remember your PIN but you just entered a wrong one too many times then explicitely ask us "Please reset my account so I can try entering my PIN again". A reset can take up to 48 hours.Few readers

• What is a PIN

  A PIN is a 4-6 digit code you set to secure your wallet. You’ve set this PIN at the moment you created the wallet. Your personal pin is required to perform any kind of transaction with your wallet. At any time you can change your pin via this guide (https://help.venly.io/en/article/how-to-chaSome readers