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All about your wallet
How to create a wallet
Please follow these steps in order to create a wallet via email; Visit https://wallet.venly.io/ Press "Create Account" Enter email address and choose a password You will receive a code via email, enter this code when asked to provide it Choose a PIN and enter it twice (Here's a link with more info on a PIN code) (!) Make sure to write this PIN down! It's very important to be able to access your account. If you lose it you
How to find my wallet address and see my tokens
Login to your wallet Select the blockchain and your wallet The wallet address (or public key) can be seen in the right top corner of your screen, it can also be copied there by pressing the copy icon !(https://storage.crisp.chat/users/helpdesk/website/eea1fb8a6b505000/a65
How to see my tokens in my wallet
New tokens are being created everyday, therefore it is possible that a certain token is not visible in your wallet. To add a token to our wallet please contact support. Provide the following: Token contract address Token Tag (typically 3 - ... characters like $ETH or $MATIC) Your wallet address The blockchain this token lives on Adding a new token can take up to 24hrs. Thank you!
How to export a wallet?
To export your wallet Select the wallet you want to export. Go to advanced settings (Gear icon ⚙️, in the top right corner). Scroll down to the section: Export Wallet Choose a password to protect your export file (which is a password protected encrypted keystore) Confirm the export with your PIN Download as file
Your wallet does not have enough funds to execute this transaction
Performing a transaction on a blockchain, whether it's on Ethereum, Polygon or on Binance Smart Chain or any other blockchain, involves paying a transaction fee. That is how blockchains work, Venly does not charge a fee here. For Ethereum, to be able to transfer ETH, tokens or NFTs you'll need to pay some ETH (gas). Therefore you need to load your wallet with ETH. For more info on gas estimates: https://etherscan.com/ or https://ethgasstation.info/ For Binance Smart Chain, to be able to tr
How to switch a wallet between blockchain networks (Ethereum / BSC / Polygon / Avalanche)
You can easily switch blockchain networks for a certain wallet within Venly by importing them in that other network. This can be useful when you sent assets to a wallet on another chain by mistake want to have the same wallet address on multiple chains. Imports we support are: Import Matic wallet from Ethereum Import BSC wallet from Ethereum [Import Avalanche C wallet from E
How to import a wallet?
Visit Add / Import a wallet. Select the blockchain that is relevant to the wallet you want to import Select import wallet Select the type of import that suites your case Press the import button to start the import process Secure your imported wallet with your personal PIN !(https://storage.crisp.chat/use
How to delete / archive / unarchive a wallet?
On the blockchain, nothing can be deleted. We can however offer you 2 options: A way to clean up your dashboard, and that is archiving. This will essentially hide your wallet from your dashboard, but it will still exist. To archive a wallet Select your wallet Press the gear icon in the top right corner to go to Advanced settings Press the Archive wallet button If you later want to unarchive the wallet, click on the bin icon to show the archive wallets and then click *
How to transfer crypto / tokens / NFTs
To transfer crypto / tokens / NFTs Select your wallet Select the transfer tab Fill in the destination (Can be a blockchain address or an email address) Select the token and fill in the amount of the token you want to transfer. Press 'Send Funds' Confirm the transfer with your PIN
How to transfer crypto to my bank account / bank card?
Transferring crypto to your bank is not a service that Venly provides. We advise you to transfer your crypto assets to a centralized cryptocurrency exchange that supports your local currency and where you can transfer it to your bank account.
Issues Logging into your Venly wallet Logging into your application using Venly Signing transactions using Venly Solutions Try using Chrome (Some other browsers have built-in ad/pop-up blockers) and make sure your ad/pop-up blocker is turned off Try closing your ad/pop-up blocker Even if you turned of your ad/pop-up blocker, check in the address bar there's nothing being blocked Try another device Clean cache and cookies Check your device/connection If you still
How to export a wallet from MetaMask
To export a wallet from MetaMask please follow the guide below: Click on the favicon Select the account you’d like to export On the Account page, click on the menu (three dots) at the upper right corner Click on the “Account Details” button Click “Export Private Key” Enter your password and click “Confirm” Your private key is revealed. Click to copy it, and save if somewhere safe. Click “Done” to close the screen !(https://storage.crisp.chat/users/helpdesk/website/ee
How do I add / remove 2FA
2FA can be added via; Once logged into your wallet Profile Icon (right top corner) User Settings Two-Factor Authentication Follow the steps (Scan QR code on your device) 2FA can be deleted via; Once logged into your wallet Profile Icon (right top corner) User Settings Two-Factor Authentication Trash Icon
How to exchange / swap or sell tokens
Cryptocurrency can be sold or swapped using one of the following options: Use the Venly swap feature, build into the wallet. Use a decentralized exchange service such as 1inch Use a centralized exchange service such as Binance.com Note: Within Venly, only swaps on the same chain are possible. Cross-chain swaps aren't possible yet (e.g. ETH to BTC). For this we advise using a decentralized or centralized exchange. **Example ** Using the build in swap feature of th
How to purchase crypto within Venly wallet
You can purchase several crypto directly withing your Venly wallet through Ramp or Transak depending on which crypto you want to buy. Crypto that is available for purchase ETH MATIC BTC HBAR (Hedera)
How to change the name of my wallet
Login to the Venly Wallet Venly will automatically give your wallet a random name, if you don't like it you can change it via the "Crayon Button"
How to archive a wallet
A blockchain wallet can not be deleted, therefore we offer our users the option to archive their unused wallet. To archive a wallet please follow the following steps. Select the wallet you want to archive. Go to advanced settings (Gear ⚙️icon in the top right corner) Scroll down and select 'Archive Wallet'
How to cancel a transaction
To cancel a transaction Go to the activity tab of your wallet Click on the Trash icon of the transaction you want to cancel Confirm the action by entering your PIN For more information on pending or long running transaction please read [this article]([https://medium.com/arkane-network/how-to-solve-pending-transactions-on-ethereum-8dd5de6064c0](https://blog.venly.io/how-to-solve-pending-transactions-on-ethereum-8dd5d
I've sent MATIC / ETH / BNB or another token to my Venly wallet but it doesn't show
Sometimes users send MATIC / ETH / BNB as a token on another blockchain instead of on the native blockchain (i.e. Polygon for MATIC, Ethereum for ETH and Binance Smart Chain for BNB). Examples: Sending ETH as a Binance Smart Chain pegged token (instead of native ETH) to your Ethereum wallet Sending MATIC as ERC20 - Ethereum token (instead of native MATIC) to your Matic Wallet Sending USDC on Polygon to your Ethereum wallet (instead of your Matic wallet) To see if this is the case we advi
How to withdraw
Select your wallet Select the transfer tab Fill in the destination (Can be a blockchain address or an email address) Select the token or coin and fill in the amount of the token or coin you want to transfer. Press 'Send Funds' Confirm the transfer with your PIN.
How to connect Venly wallet at Opensea?
Before connecting Venly wallet at Opensea you need to import the Matic wallet into an Ethereum wallet, that are the only ones you can connect to Opensea. Go to the Ethereum blockchain and click on the "import wallet" icon. Select "From Matic". Sign it with your PIN and confirm. Your new ETH wallet should have the same name of your Matic one. If you already connected to Opensea the ETH wallet not impo
I used the swap function and my ETH / MATIC is gone but I didn't get the desired token
For our swapping function we use a dex called 1inch To be able to swap or trade tokens, e.g. ETH to USDC, you need to first approve 1inch to interact with your wallet. Hence there are 2 steps: Approve tokens to be spent (requires a small gas fee) Swap the tokens (requires a relatively higher gas fee) Chances are, if you are wondering why your ETH / MATIC has diminished while you haven't received the tokens you desired, then you probably only approved the tokens
How to solve pending or stuck transactions
If you need to solve pending and stuck transactions on Ethereum then you can check out this guide If you still cannot solve it, please contact our live chat support